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Contact us
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CareSource BPO Services (India)
15/26 L.P Savani Road Adajan Surat, Gujrat, India - operations@caresbs.com
- (+91) 8451848479
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Mon to Fri - 9:00 to 6:00
(Sunday Closed)
We offer inbound and outbound telesales services, performed by highly skilled and qualified employees with in-depth knowledge and excellent language proficiency. The uniqueness of our telemarketing services is based on highly demanding recruitment requirements as well as a highly specific IT infrastructure and workstation set-up. All of our telemarketers are required to have excellent communication skills and past experience in telemarketing. Furthermore, because telemarketing is a service that requires complete language control, all of our telemarketers are also required to be native speakers of the language they are working in. With regards to the infrastructure, our telemarketing teams use a special software to mask the caller ID and replace it with a specific phone number from the region that an outbound call is made to. This approach helps increase our telesales conversion rates, as it significantly reduces the likelihood that a call is rejected or a sales pitch dismayed due to the fact that it is coming from abroad.
Benefits With Our Service:
Quality Monitoring
With regards to quality monitoring, all incoming and outgoing calls are recorded and stored in a secure database, so that they can be reviewed and analyzed in order to assess the quality and accuracy of the information provided as well as the sales tactics employed by our telemarketers. Depending on the agreement with the client, we can either assign a special quality monitoring team that reviews these calls, or they can be sent off to be reviewed by the client.
- 100{1bda8007886f1a79e1508914a40222a64d6bbbe08787aa6afdeaa75377c51920} call recording
- Specialized call monitoring system
- Real-time reporting for custom call center projects
CareSource BPO services combine cost reduction and process improvement with excellent customer service, quality assurance, and highly trained employees.